Delete your account and data
No form to fight, no retention team. Two ways to do it, and a straight list of what goes and what has to stay.
In the app
- Open CorePaw Pro and go to More → Account.
- Choose Delete account.
- Confirm. If you own a business with other walkers in it, you will be asked to hand it over or remove them first, so nobody else loses their work.
Without the app
You do not need the app installed. Email hello@corepaw.co.uk from the address on your account, with the subject Delete my CorePaw Pro account. We will verify it is you, confirm what will happen, and do it — normally within a few working days, and always within 30 days.
What is deleted
- Your login and profile
- Your business details, logo and settings
- Your bank details, PayPal address and payment link
- Your client records, pet records and care notes
- Your bookings, walks, visits, routes and logged events
- Photos and media you uploaded
- Your message threads with clients
- Your push tokens and notification settings
What is kept, and why
- Invoices and payment records, for the period UK tax law requires. They are financial records and neither of us gets to delete them on request.
- Your clients’ own records of their own pets. A walk you recorded for someone’s dog is part of that dog’s history and belongs to its owner, not to your account. Deleting your account does not delete their pet’s record.
- Backups, which age out on their normal schedule rather than being edited.
Before you go
Deletion is permanent and there is no undo. If you want copies of your invoices, share or save the PDFs first. And cancel your subscription separately in your App Store or Google Play account settings — deleting an account here does not cancel a store subscription, because only the store can do that.
Just wanted to stop for a while? You do not have to delete anything — cancel the subscription and come back when you need it. Or tell us what went wrong; it is more useful to us than you might think.