Terms of service

1. Who these terms are with

CorePaw Pro is provided by Steony Ltd, registered in England and Wales, company number 17274192, registered office 128 City Road, London, EC1V 2NX, United Kingdom. By creating an account you agree to these terms. If you are agreeing on behalf of a business, you confirm you may do so.

CorePaw Pro is a tool for businesses. It is not sold to consumers, and consumer cancellation rights for distance selling do not apply in the same way — although in practice, if the app is not what you expected, tell us and we will sort it out.

2. Your account

Keep your login details to yourself and let us know if you think someone else has them. You are responsible for what happens under your account, and for the accounts of any walkers you invite to your business.

You must be 18 or over.

3. The trial and your subscription

New businesses get a 30-day trial with every feature available and no card required. When the trial ends, continued use requires a subscription.

Subscriptions are bought through Apple’s App Store or Google Play as in-app purchases. That means the payment relationship, renewals, refunds and cancellation are handled by the store, under its own terms — we never see your card details, and we cannot process a refund on the store’s behalf. Cancel from your store account settings; you keep access until the end of the period you have paid for.

The subscription belongs to your business, not to a particular phone, and covers the number of walker seats you have paid for. Prices may change; if they do you will be told before a renewal is charged at the new price.

4. What you are responsible for

CorePaw Pro records information about your business, your clients and their animals. You are responsible for:

• Having the right to hold and record the information you put in — including your clients’ details and anything about their pets
• Telling your clients what you record about them, and answering their data requests (see the privacy notice for who is responsible for what)
• The care you give the animals, the insurance you hold, and any licensing your local authority requires
• What you put on your invoices, whether you charge VAT correctly, and your own tax affairs
• What you say in messages and reports to your clients

Do not use CorePaw Pro to store information you have no right to hold, to harass anyone, or to break the law.

5. What the app is, and is not

CorePaw Pro records what you tell it and produces documents from it. In particular:

• It is not veterinary advice. Reports describe what was logged; they do not diagnose, assess or advise, and nothing in the app should be relied on as a clinical judgement.
• It is not accounting software or tax advice. It generates invoices from your figures. Checking them is yours.
• It does not process your clients’ payments. Your clients pay you directly. We take no percentage and hold none of your money — and equally we cannot recover a payment for you.
• GPS is approximate. Routes and distances are filtered estimates from a phone’s location sensor, not survey measurements. Where the app cannot judge a route it says so.

6. Availability

We work to keep the service running, but we do not promise it will never be unavailable. Recording works offline by design; sending, invoicing and reports need a connection.

7. Your data

Your business data is yours. We process it as described in the privacy notice. You can delete your account and its data at any time — see Delete account. Invoices are kept for the period tax law requires even after an account is closed, because they are financial records.

Where an owner has shared a pet with your business, that owner keeps their own record of their animal permanently, including walks you recorded. When a client relationship ends, your access to their private information ends and your invoices and business totals remain.

8. Our software

The app, this website and everything in them belong to us. You get a licence to use the app for your business while your account is in good standing. Do not copy it, resell it, or try to extract its source.

9. Limits on liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Otherwise, and because this is a business-to-business agreement: we are not liable for lost profits, lost business, lost goodwill or indirect losses, and our total liability in any twelve-month period is limited to what you paid us in that period.

10. Ending it

You can stop using CorePaw Pro whenever you like — cancel the subscription with the store, and delete your account if you want the data gone. We may suspend or close an account that breaks these terms, and we will tell you why.

11. Changes to these terms

If we change these terms materially we will tell you in the app or by email before the change takes effect.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

hello@corepaw.co.uk
Steony Ltd, 128 City Road, London, EC1V 2NX, United Kingdom

Registered in England and Wales, company no. 17274192. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.